Payments, Plans, Cancellations & Invoices
In This Article
- Q: Plans & Membership
- Q: What are the limits of each plan?
- Q: How can I change my plan?
- Q: I've been charged/billed incorrectly. What can I do?
- Q: Where can I find my invoice?
- Q: What payment methods do you accept? Is your billing system secure?
- Q: Can I cancel at any time? How to cancel your subscription.
Q: What is the best plan for me?
We have quite a few options so it really does depend on your business needs.
The "Basic" is an entry level package that will enable you to get started on the AMZ Tracker and the Amazon Deals Community.
For people who only have one product, this is the perfect solution but sellers with multiple products benefit from unlimited access when the upgrade or purchase the "Professional" or "God" mode.
You can review and compare plans here: https://www.amztracker.com/#plans
Note: You can always downgrade or upgrade your plan at any time if you feel the need to
Q: What are the limits on your plans?
You can see our most updated details of the plans here: https://www.amztracker.com/#plans
Q: How can I change my plan?
You can change the plan level of your account at any time.
Go to the 'Account Settings' tab on the left menu.
Choose the 'New Plan' you want from the drop down.
And click the 'Change Plan' button.
Note: Billing will be pro-rated based on the time remaining in your monthly subscription for upgrades. Downgrades will occur as of the next billing cycle
Q: I've been charged/billed incorrectly. What can I do?
A: Please contact us immediately so we can help to rectify the situation. Or at times you may have cancelled the account or trial too late and the billing cycle has run. No worries at all, just let us know and we'll fix it ASAP
We may ask for your last four digits of your card in cases where we need to verify your account. But please note we would never ask for your full card details, the expiry or any other type of card information. Just these last 4 digits.
Q: Where can I find my invoice?
A: Your invoices can be found in the Account Settings > Invoices tab.
And just so you know we don't have any tax or VAT associated with our company.
Q: What payment methods do you accept? Is your billing system secure?
A: All credit and debit card info is handled by Stripe who is our payment processor. Our website has an SSL Certificate and is https secure. All credit card information lives within Stripe with AES-256 encryption.
We do not store any billing information on our system. Stripe can accept almost any kind of credit or debit card:
- U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
- Australian, Canadian, and European businesses can accept Visa, MasterCard, and American Express.
We do not support any other payment methods such as PayPal, direct deposit, or cheques.
Q: Can I cancel at any time? How to cancel your subscription.
A: Our plans are a monthly subscription with NO commitment.
Just a monthly price, and you can cancel at any time.
To cancel your account:
- Log into your account
- Click on the Account Settings tab
- Click Cancel Subscription
- A popup window will appear
- Type 'CANCEL' in the text box
- Click Cancel Subscription to confirm